Questions? Contact us or find your answers in the FAQ
FAQ - Frequently asked questions
What are the shipping costs and delivery times?
We aim for between 1 and 5 days & all delivery costs are free from €75
How can I track my order?
You can follow all your orders via the track & trace that is included in the order! If you have any questions about your order status, please feel free to contact us!
What is your return policy?
After delivery you have 14 days to return, more information can be found at return policy. If you still have questions, do not hesitate to contact us!
Which payment methods do you accept and is online payment safe?
We work with a secure method to transfer the money via our payment provider. You can choose between Bancontact, Visa & Mastercard
Where do you ship products from?
All our warehouses are located in the EU, this way we try to ensure that there are no customs charges and minimize long delivery times.
Can I still change or cancel my order?
This is certainly possible, we recommend that you contact our Customer Service if you are unable to do this yourself.